Frequently Asked Questions
Everything you need to know about your Conan Gray Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that music products and limited edition collectibles are final sale.
How do I track my package?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status through your account dashboard.
What size should I order?
Most of our apparel is unisex sizing unless otherwise stated. We recommend checking the size chart provided on each product page for specific measurements.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact customer support within 1 hour of purchase if you need to request a cancellation.